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FREQUENTLY ASKED QUESTIONS

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Prices & Payment Methods

Price

As a 20 year factory, we price our products at very fair points. Our prices are subject to change depending on factors like price of raw material, labor cost, supply and other market factors. We will send you an up to date pricelist after you contact us for further information. Custom products can be quoted after we know the quantity and specification of the products.

When you are ordering a large quantity, the price can be further negotiated. 

 

Payment Method

Payment can be made using bank transfer, Western Union or PayPal. You can also place orders will us on our official Alibaba shop.

Shipping & Returns

Shipping

MINHUI ships to virtually any address in the world, and we have exported products to over 50 countries in the world. We always strive to provide our customers with rapid and economical delivery of your orders. 

For small package(weight below 100KG), we work with express couriers like FedEX, UPS and DHL, and tracking is available for all shipments. Shipping cost is weight-based, we can also accommodate if your company requires use of your account number. With express, after the package is shipped, it can usually be delivered to North America, South America, Europe, Asia and Australia within 2-7 business days (no official customs declaration) or 5-10 business days(with official customs declaration).

For large package (weight above 100KG), we recommend sea freight or air freight. When we work with your appointed forwarder, the trade term will be EXW, FOB or FCA. If you do not have a forwarder, we can also help you to get shipping quote from our forwarder, and the trade term will be C&F, CIF or DDU. 

Exact freight rates can only be quoted if we know the weight and destination, so please contact us for further information.

Disclaimer: We are not responsible for tariff and taxes that may happen, or delays because of weather conditions or national emergencies. 

 

Returns

If you need to returns the goods, please contact our sales team and let us know the reason. Our commitment is to provide the best service possible to our customers and will try our best to solve your problems. 

MINHUI guarantee our photoluminescent products to be of the highest commercial/industrial grade quality available, and we have a well-developed quality control system to ensure so. We have the ISO 9001(international quality management system) qualification. Minhui implements 3 Step Quality Inspection to ensure we only provide consistent and high-quality photoluminscent products to our customers. 

In the rare cases that the goods is incorrect or defective, we guarantee the goods can be returned or exchanged, and we’ll be responsible for the shipping cost. It is the culture of MINHUI to address and resolve all customer issues to everyone’s satisfaction.

Are you a manufacturer?

Yes, we have been manufacturing photoluminescent pigment since 2002. Our factory is located in Lanxi, Zhejiang. In the past 20 years, we slowly expand and invest more into our factory, now owning six standardized 5,000 square meter workshops and one 10,000 square meter R&D center and office building. we are the leading manufacturer of photoluminescent material and products in China. 

We own 10 special kiln production line for manufacturing photoluminescent pigment, and we can produce 500 tons of photoluminescent pigment each year. We also own 9 Advanced Automatic Coating and Composite Production Lines for producing photoluminescent rigid sheet and film, with an annual capacity of producing 1,000 tons of photoluminescent film and rigid sheet. See: full list of our equipment. 

Our strong R&D team is also what differentiates MINHUI from our competitors. From government mandatory safety products like UL signs and IMO signs, to industrial glow products like glow in the dark paint and stones, to recreational products like toys, our team has helped many clients to develop their unique glow in the dark products. 

We are proud to say that we are the leading manufacturer of photoluminescent material and products in China, and we provide the fullest range of photoluminescent products in the market. No matter standard models or customized products, we will provide you the best quality glow in the dark products with factory price.

Can I get free sample?

Yes, we are happy to provide our customers with free samples. Only the shipping cost is charged. If you have a DHL/UPS/FEDEX freight collect account, we can send the goods on your account and you will not need to prepay the shipping to us (only DHL freight collect account can be used for photoluminescent pigment).

Since we have many models catering to different industries’ needs, if you are new to the photoluminescent industry, please let our sales representative know your application so they can recommend the most suited model for you.

 

FAQs About Products

MOQ & Lead Time

MOQ

For standard models, we do not have a MOQ. You can order how much you want and we will sell it.

For custom made products, please contact our sales team with more details like type of product, desired glow intensity, color, pattern, etc. 

 

Lead Time

The lead time will vary depend on the quantity of the order and whether the product is custom made.

Since we have been in the photoluminescent industry for over 20 years now, we have a clear picture on what kind of products are in high demand. With the help of our ERP system, we always prepare enough inventory of the mostly purchased models in our warehouse. So for small orders of our standard products ( less than 100KG for photoluminescent pigment and 100 SQM for photoluminescent film), the goods are usually ready to ship once you placed the order with us.

For large orders and custom made products, we usually can fulfill the orders within 5-15 business days depending on our production schedule, quantity and type of product.

We own 10 kiln production lines for manufacturing photoluminescent pigment, and 9 advanced automatic coating and composite production lines for photoluminescent film and rigid sheet. We are proud to say that we are the Chinese factory with the biggest production capacity in the photoluminescent industry. So please trust us when we say we can make great quality photoluminescent products for you in the shortest time.

The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. 

Packaging

Packaging

Standard packaging for photoluminescent pigment: we package 1kg of photoluminescent pigment into one plastic sealing bag, and the bags are put into a heavy duty plastic pail. The pail has 5KG/10KG/25KG size options. For goods shipped with express courier like DHL, FEDEX or UPS, the pails are put into carton. For sea freight and air freight, the pails are put into a pallet to ensure secure transportation.

Standard packaging for photoluminescent film: The standard size for photoluminescent film is 1.24 meter*10 meter, 1.24 meter*25 meter and 1.24 meter*50 meter. Rolls are wrapped in two air cushions and put into cartons. For heavier rolls, the cartons will be strengthened in the corners to prevent crushing or damaging during the transportation. For sea freight and air freight, the rolls will be put into a pallet or wooden box to ensure secure transportation.

Standard packaging for photoluminescent rigid sheet:The standard size for photoluminescent film is 1.2 meter*1.0 meter and 0.6 meter*0.5 meter. Each 10 sheets are packed together with protective film, and then put into a wooden box.

For other photoluminescent products like photoluminescent signs and stair nosing, the packaging are different depends on the size and shape of the product.

We ensure you that we only source high quality packaging materials to guarantee safe and secure delivery of your goods.

If you have any special requirement regarding the labels, or want to use custom packaging, please contact our sales team with more details. 

Customization Service

We provide customization service for all of our photoluminescent products.

For photoluminescent pigment, we can customize glow color, apparent color, grain size, water resistance and afterglow intensity for you. For photoluminescent film and photoluminescent rigid sheet, we can customize its afterglow intensity, glow color, apparent color, shapes, patterns, whether it comes with a protective layer or bottom layer.

Most of our photoluminescent signs are custom made, We also have patterns available which customers can purchase directly. We have designed and manufactured multiple high standard glow in the dark signs for our clients including UL certificated signs and IMO standard signs and tapes. 

To start your customization, please contact our representative with more details, like the specification you are looking for and how much you will need.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Our photoluminescent pigment has REACH certification. Rohs, ASTM and SHVC test reports for not containing harmful or heavy metal elements.

Photoluminescent film has DIN-GL, DNV, IMO, Rohs test reports for not containing harmful or heavy metal elements, flame retardant and being allowed to use as LLL.

We are also the only Chinese manufacturer recorded on the UL website for photoluminescent signs.

See: full list of our certificates and reports of our photoluminescent products.

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